Terms and Conditions
1. Introduction
These Terms and Conditions govern your use of the Tough Water Solutions website.
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website.
2. About Tough Water Solutions
Tough Water Solutions provides information about specialist commercial water treatment and water hygiene services available throughout the United Kingdom.
Our services include:
Water tank cleaning.
Water tank disinfection.
Water system chlorination.
TMV testing.
Commercial water softener installation.
Our website helps businesses, organisations, property managers and other customers find suitable water hygiene and water treatment solutions based on their requirements.
Where appropriate, we may introduce customers to carefully selected service providers who can provide quotations and carry out the required services.
3. Use of the Website
You agree to use this website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful purposes.
Provide false, inaccurate or misleading information.
Attempt to gain unauthorised access to the website or its systems.
Introduce viruses, malware or other harmful material.
Interfere with the operation or security of the website.
Copy, reproduce or distribute website content without permission.
We reserve the right to restrict access to the website where we reasonably believe these terms have been breached.
4. Enquiries
You can submit an enquiry through our website to request information or quotations for our water treatment and water hygiene services.
When submitting an enquiry, you may be asked to provide information including:
Your name.
Company or organisation name.
Email address.
Telephone number.
Property or site location.
Type of property or premises.
Details about your water system.
Details of the services required.
You are responsible for ensuring the information you provide is accurate and complete.
Submitting an enquiry does not create a contract for services or guarantee the availability of a particular service.
5. Sharing Your Enquiry
Where appropriate, we may pass your enquiry and contact information to a carefully selected water hygiene, water treatment or specialist service provider.
The provider may contact you directly to discuss your requirements, arrange a site visit or assessment and provide a quotation.
By submitting an enquiry, you acknowledge that your information may be shared in this way where necessary to deal with your request.
Further information about how we process personal information is available in our Privacy Policy and GDPR Policy.
6. Service Providers
Some services may be carried out by independent third-party contractors or specialist service providers.
Where this applies, any agreement for the provision of services may be made directly between you and the relevant provider.
The provider may have its own:
Terms and conditions.
Pricing.
Payment terms.
Service specifications.
Appointment arrangements.
Warranties.
Cancellation procedures.
You should review the relevant provider's terms before agreeing to proceed with any work.
7. Quotations
Any quotation provided following an enquiry will depend on the information available about the required work.
Factors affecting the quotation may include:
Type of service required.
Size and condition of the water system.
Number and size of water tanks.
Number of TMVs requiring testing.
Site location.
Accessibility.
Water softener requirements.
Existing equipment.
Additional remedial work required.
A site visit, assessment or further information may be required before a final quotation can be provided.
Unless expressly stated otherwise, prices or cost information displayed on this website should not be treated as a binding quotation.
8. Water Tank Cleaning and Disinfection
Water tank cleaning and disinfection requirements vary depending on the size, condition, accessibility and use of the water storage system.
Additional work may be identified during an inspection or cleaning process.
Where additional work is required, this may be subject to a separate quotation or agreement.
9. Water System Chlorination
Water system chlorination may require temporary restrictions on the use of the water system while treatment is being carried out.
Customers are responsible for following any instructions provided by the service provider before, during and after chlorination.
The scope of chlorination work will depend on the water system, property and reason for treatment.
10. TMV Testing
Thermostatic mixing valve testing may identify faults, temperature issues, maintenance requirements or components requiring repair or replacement.
Unless expressly included within the agreed service, TMV testing does not automatically include repairs or replacement of defective valves or components.
Any remedial work identified may require a separate quotation.
11. Commercial Water Softener Installation
Commercial water softener recommendations and installation requirements depend on factors including:
Water hardness.
Water consumption.
Flow rate.
Property requirements.
Existing plumbing.
Available installation space.
Required capacity.
An assessment may be required before an appropriate commercial water softener can be recommended.
Any equipment specifications, performance expectations and maintenance requirements will depend on the system selected.
12. Website Information
We make reasonable efforts to ensure information published on the Tough Water Solutions website is accurate and up to date.
However, water hygiene requirements, industry guidance, regulations, equipment specifications and service requirements may change.
We do not guarantee that all website information will always be complete, accurate or current.
Information on this website is provided for general purposes and should not replace a site-specific professional assessment where one is required.
13. Intellectual Property
Unless otherwise stated, all content on this website, including text, graphics, branding, images, layouts and design, is owned by or licensed to Tough Water Solutions.
You may view and print website content for your own personal or business use.
You must not reproduce, distribute, modify, republish or commercially exploit our content without prior written permission.
14. Third-Party Websites
Our website may contain links to third-party websites.
These links are provided for convenience and information.
Tough Water Solutions does not control third-party websites and is not responsible for their content, availability, security, privacy practices or terms.
You should review the relevant terms and policies before using a third-party website or service.
15. Limitation of Liability
To the fullest extent permitted by law, Tough Water Solutions shall not be liable for losses arising from:
Your use of this website.
Your inability to access the website.
Reliance on general information published on the website.
Errors or omissions within website content.
Services supplied independently by third-party providers.
Acts or omissions of independent contractors or service providers.
Nothing in these Terms and Conditions excludes or limits liability where it cannot legally be excluded or limited.
16. Privacy and Data Protection
We process personal information in accordance with applicable UK data protection legislation.
Our Privacy Policy, GDPR Policy and Cookie Policy provide further information about how we collect, use, store and share personal information.
17. Website Availability
We aim to keep the Tough Water Solutions website available and operating correctly.
However, we cannot guarantee uninterrupted or error-free access.
We may suspend, restrict, update or withdraw any part of the website without notice where necessary.
18. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our website, services, business practices or legal requirements.
Any updated terms will be published on this page and will take effect when published.
19. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes relating to these terms or use of this website will be subject to the jurisdiction of the courts of England and Wales.
20. Contact Us
If you have any questions about these Terms and Conditions, please contact Tough Water Solutions through our website contact form.